Terms and Conditions

Our site is operated by Krossstitch UK. Throughout the site, the terms “we”, “us” and “our” refer to Krossstitch UK. Krossstitch UK offers this website, including all information, tools and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here. 

By using our sure you confirm that you accept these terms and that you agree to comply with them. Please read these terms and conditions carefully before you submit your order to us. If you do not agree to all the terms and conditions then please don’t use our site.


1. General warranties

Krossstitch UK retains title of the goods until orders are paid in full.


2. Returning goods

Here at Krossstitch UK we understand that sometimes there are reasons products need to be returned. We offer a 14 day return period from the day you receive your order, a full refund will be given for the unused product(s) returned subject to the following conditions: -

We receive the goods within 14 days of dispatch.

Items and their packaging are received in a re-saleable condition.

Items are received with a copy of the original invoice, reason for return and return reference number (call our sales team for details).

Unfortunately, we cannot offer a refund for delivery or return postage. Please notify us if you're planning to make a return and we can provide you with the returns address.


3. Faulty/Damaged items

If a product has/develops a fault you should contact us to make us aware within 48hrs of delivery, you can contact us via phone or email. Photographic evidence will be required. Once the damage has been reported we will undertake a full investigation and the customer will be offered a refund/replacement where relevant.


4. Additional costs

Krossstitch UK will not be held liable or responsible for any additional costs incurred by products shipped or ordered in error. This includes extra charges for shipping out of UK Mainland.


5. Delivery

Krossstitch UK aims to despatch orders within 1-2 business days of receiving payment. Shipping cost applies to all UK Mainland deliveries, for addresses out of UK Mainland please contact us. If an item is out of stock you will be emailed within 24hrs.

You agree to provide current, complete and accurate purchase and account information for all purchases made at our store. You agree to promptly update your account and other information, including your email address and credit card numbers and expiration dates, so that we can complete your transactions and contact you as needed. 


6. Ordering & pricing

All orders must be made via our website and paid by credit/direct debit card. Email confirmations will be sent. Krossstitch UK is not held responsible for typographic errors within catalogues, advertisements or price sheets. All up-to-date prices are available on our website.


9. Important - please note

All terms and conditions noted are without exception (subject to change without notice).